Privacy Policy

1. Introduction

Hampshire Build (registered company number 16074499) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Information You Provide

When you contact us or use our services, we may collect:

• Contact Information: Name, email address, phone number, postal address
• Project Information: Property details, extension requirements, budget, timeline preferences
• Communication Records: Emails, phone calls, meeting notes, consultation records
• Payment Information: Billing address, payment method (processed securely via Stripe)

2.2 Information Automatically Collected

• Technical Data: IP address, browser type, device information
• Usage Data: Pages visited, time spent, referring website
• Cookie Data: Information collected through cookies (see Section 8)
• Analytics Data: Google Analytics data for website improvement

2.3 Information from Third Parties

• Planning portals and local authority websites (public planning records)
• Google Ads conversion tracking (when you click our advertisements)
• Social media platforms (when you interact with our pages)

3. How We Use Your Information

4. Legal Basis for Processing

• Contract Performance: Processing necessary to deliver our services
• Consent: Where you've given explicit consent for marketing
• Legitimate Interest: For business operations and website improvement
• Legal Obligation: To comply with accounting and professional requirements

5. Data Sharing

We may share your data with:

Important: We never sell your personal data to third parties for marketing purposes.

6. Data Retention

• Active Clients: Duration of project plus 6 years
• Enquiries: 2 years after last contact
• Marketing Consent: Until withdrawn or 3 years of inactivity
• Financial Records: 7 years (HMRC requirement)

7. Your Rights

Under UK GDPR, you have the right to:

8. Cookies

Our website uses cookies. We only load non-essential cookies after you provide consent.

• Essential: Required for website functionality (cannot be disabled)
• Analytics: Google Analytics to improve user experience (optional)
• Marketing: Google Ads conversion tracking (optional)

9. Data Security

We implement robust security measures:

• SSL/TLS encryption for data transmission
• Encrypted database storage with access controls
• Regular security monitoring and backups

10. International Transfers

Your data is primarily stored within the UK/EEA. Where we use providers outside these regions (e.g., Google, Stripe), we ensure appropriate safeguards through UK GDPR-approved Standard Contractual Clauses.

11. Complaints

If you're not satisfied with our response, you can lodge a complaint with the ICO:

12. Contact Us